Ease of Setup/Use: 3/4 stars
For the most part, Ad-Aware is easy to use. It has a clean, simple main interface. Some of the advanced options are a little confusing because they are too technical, however, and you may need to consult the Help where it's available. Despite the fact that there is an icon indicating context-sensitive help, we found that it was lacking a lot of useful information. There is also a one-step update feature that you will need to click on every couple weeks to stay updated with the latest Spyware/Adware products; automatic updates would be more convenient.
Support/Documentation: 2/4 stars
There is an excellent FAQs page on the website. There is also an in-depth Help file, complete with graphics that will explain some of the product's features. If all else fails there is email support, although we had trouble getting through with our support emails.
Ad-Aware does a pretty good job of detecting spyware or annoying adware. The program provides some real-time protection (removing spyware as it installs) and is better than average at finding hidden components. It is especially useful for IT or technical users. On the downside, it is more expensive than most other options (I had to buy this), including our higher-ranked products and lacks some of the features you can get with said products. Also, the technical support was less than spectacular.