The IT Crowd is set in the offices of Reynholm Industries, a fictitious British
corporation in central London. It focuses on the shenanigans of the three-strong IT
support team located in a dingy, untidy and unkempt basement - a stark contrast to
the shining modern architecture and stunning London views enjoyed by the rest of
Moss and Roy, the two technicians, are portrayed as socially inept geeks. Despite the
company's utter dependence on their services, they are despised by the rest of the
staff. Roy's exasperation is reflected in his support techniques of ignoring the phone
in the hope it will stop ringing, and using reel-to-reel tape recordings of stock IT
suggestions ("Have you tried turning it off and on again?" and "Is it definitely plugged
in?"). Moss's wide and intricate knowledge of all things technical is reflected in his
extremely accurate yet utterly indecipherable suggestions, while demonstrating a
complete inability to deal with practical problems like extinguishing fires and removing
Jen, the newest member of the team, is hopelessly non-technical, despite claiming on
her CV that she has "a lot of experience with computers". As Denholm, the company
boss, is equally tech-illiterate, he's convinced by Jen's interview bluffing and appoints
her head of the I.T. department. Her official title is "relationship manager", yet her
attempts at bridging the gulf between the technicians and the business generally
have the opposite effect, landing Jen in situations just as ludicrous as those of her
Series 1: 2006
1 "Yesterday's Jam"
Denholm Reynholm, the technically challenged boss of a large corporation, interviews
Jen Barber for a position. Fooled by her "techno-bluffing", he appoints her as
manager of the IT support office, where she demonstrates a complete lack of
knowledge in technical matters.
Moss and Roy, resenting having been given a manager, attempt to get rid of her by
exposing her lack of knowledge and experience to Reynholm until they realize her
people skills can be an asset for them.
2 "Calamity Jen"
Moss, Roy, and Jen are summoned to a company wide meeting with Denholm in which
he "declares war" on stress and sets up a staff seminar on dealing with stress and its
effects. Moss and Roy attend, but Jen is distracted by a shoe shop and purchases a
pair of shoes—despite their being two sizes too small—on her way to work. At the
seminar Roy and Moss become infatuated with the "stress tester" the speaker used,
prompting Moss to build his own and start a fire in the basement. Unfortunately,
throughout the episode fake commercials aired for a changeover in the emergency
phone number from "999" to "0118 999 881 999 119 725 3" causing problems in
getting help. Trivia note: The scene in which Moss and Roy enter the seminar a try to
find a seat is taken from Laurel and Hardy's Sons of the Desert.
After Roy has a horrible date with a woman because he smears chocolate on his
forehead and it looks like poo, the story circulates around the office. Roy decides the
woman actually didn't like him because women only like "bad boys", and sets out to
prove his point by posting an ad that makes him sound horrible in the local classifieds.
Meanwhile, Jen has been impressing the temporary security guard with her (guessed)
knowledge of obscure facts and he puts her on his "phone a friend" list for Who
Wants to Be a Millionaire?.
* Guest stars: Graham Linehan as a Mariachi singer, Chris Tarrant as himself
4 "The Red Door"
While Roy becomes stuck under a desk with Moss attempting to rescue him, Jen
investigates the strange red door in the basement, leading to her discovery of
Richmond (Noel Fielding), a lonely goth and the fourth member of the IT department.
Jen discovers Richmond's fall from grace through a series of flashbacks and tries to
help him, while Roy tries not to become a "desk rabbit" (a term Moss coined for the
5 "The Haunting of Bill Crouse"
Moss tells an extraordinary lie to help Jen escape the attention of Bill "The News"
Crouse—telling him that she is dead. The story spreads, and the office gathers for a
memorial. Denholm invites his friend Elton John, and Bill starts telling everyone that
he was the last person to sleep with Jen. Meanwhile Roy has garnered the attention
of Judy, the unattractive office cleaner, instead of Julie, the attractive girl from the
fifth floor, and is trying to shake her.
The scene after the credits is a homage to the final scene from Invasion of the Body
Snatchers (1978 film)
6 "Aunt Irma Visits"
Jen's menstrual cycle (nicknamed Aunt Irma) has unexpected consequences for the
office, with her colleagues all directly suffering from the associated effects. After
Moss sends an email about it to everyone he knows in the IT Community it incites
"Aunt Irma" riots and disturbances throughout the world. It's decided that the only
cure is to have a big "girly night in" with scented candles, and watching the movie
Steel Magnolias, but they are obliged to go to the company "Thank-You" party, where
they get incredibly drunk.
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