Professionalism: the standing, practice, or methods of a professional, as distinguished from an amateur.
"This new series from Bravo takes viewers into the pampered luxury of the Parker Palm Springs hotel...and, more interestingly, into the personal lives of the staff and guests. Find out what it's really like behind the scenes of one of the nation's most esteemed hotels!"
Having spent time in the service industry I know the difference between the "front" and "back of the house." I'll take behind the scenes any day.