Communicate to Win Richard Denny shefo

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Communicate to Win Richard Denny shefo

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Name:Communicate to Win Richard Denny shefo

Total Size: 506.97 KB

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Last Updated: 2010-09-24 17:24:07 (Update Now)

Torrent added: 2009-01-06 03:57:25

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Torrent description

Introduction 1
PART 1: Communication Skills
1. The Importance of Communication 5
2. Interpersonal Communication 12
3. Helping People to Like You 22
4. Dealing with People 34
5. Giving and Taking Instruction Effectively 43
6. Body Language 51
7. Written Communication: The most dangerous form 57
of communication
8. Telephone Communication 70
9. Meetings 75
PART 2: Presenting to Win
10. Presentation Skills 83
11. Nervous Tension 87
12. Preparation 91
13. Content 96
14. Your Audience 103
15. Visual Aids 106
16. Your Appearance & Attitude 109
17. Delivery 112
18. Develop Good Habits 118
19. Ditch the Bad Habits 121
20. Questions 125
‘Communication’ is one of the most important words in the
English language. Without communication, businesses would
founder, governments fall. Yet lack of communication, and the
inability of people to communicate effectively, cause a large
amount of stress, frustration, anger, resentment, misunderstanding
and disappointment. How often have we heard and
used such phrases as ‘If only you’d told me’, ‘Why didn’t you
say so?’, ‘You didn’t make yourself clear’ and so on?
Good communication skills are absolutely vital in any
successful workplace. The ability to impart information and
instructions clearly and concisely and so that they are easily
understood can determine whether or not you get your message
across to a customer or colleague, or clinch that deal. Whether
you are dealing with the secretary in the next office, the workforce
on the shop floor or the salesman out on the road, your
skill in telling people what they need to know is the key to them
performing at their best. Conversely, their ability to give feedback
to management can have a huge influence on the
continued success and prosperity of the company.
So, what is this book about, who is it for, and what will
readers get out of it? It is a snapshot of the vast subject of
communication, and in particular interpersonal communication
and the various methods of communication – the spoken
and the written word, the one-to-one conversation and the
gathering around the conference table. In short, Part 1 is about
any situation where two or more people get together (or
exchange written messages) to discuss company policy, thrash
out problems, plan courses of action, take positive decisions.
Part 2 is dedicated to presentation skills.
Those reading this book will be committed to self-improvement
and self-help. They will aspire to greater success and
through that success greater enjoyment, confidence and happiness
in their professional life. They will want to progress from
the ‘I wish I could’ syndrome and join the ‘I can’ and ‘I will’
clubs. They will seek to improve the quality of their life
through self-fulfilment and greater achievement in the workplace.
By following the principles and taking note of the practical
examples set out in this book readers will be able to improve
their communication skills and achieve a level of communication
they never imagined they were capable of attaining. Those
who felt that their inability to communicate adequately was
holding them back will find themselves unshackled; those who
perhaps thought they were good communicators already will
be amazed to discover hidden reserves. Whatever your profession
and your goals in life, the better you can communicate, the
more you will achieve.

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