ServiceModel is a powerful yet easy-to-use simulation tool developed specifically for improving the design and management of service and business operations (e.g. banks, restaurants, hotels, etc.). Benefits of ServiceModel include:
Reduced Operating Costs
Reduced Customer Waiting Time
Improved Resource Utilization
Improved Quality of Service
ServiceModel comes with an extensive library of constructs and graphics that remove the need for programming. All you do is create each location (e.g. check-in area, clerk station, etc.) in the system, define the sequence of flow for each entity type (e.g. customer, document, etc.) through the system, and specify the time and resources required to process each entity at each location.
During the simulation, ServiceModel displays an animated representation of the system and gathers statistics on performance measures which are later tabulated automatically.