SOP SAMRAN

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SOP SAMRAN

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SOP SAMRAN

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Torrent info

Name:SOP SAMRAN

Infohash: E9FA9D95C633841F6900BD0E3663EE7D0C80DF41

Total Size: 444.53 MB

Magnet: Magnet Download

Seeds: 0

Leechers: 0

Stream: Watch Full Movie @ Movie4u

Last Updated: 2009-12-06 19:04:44 (Update Now)

Torrent added: 2009-09-02 13:18:37

Alternatives:SOP SAMRAN Torrents

Torrent Files List

bar (Size: 440.01 MB) (Files: 437)

bar

bar-accessibility.doc

80.00 KB

bar-beverage production list.doc

131.50 KB

bar-beverage service.doc

80.00 KB

bar-billing and payment.doc

83.00 KB

bar-clearing.doc

76.50 KB

bar-closing procedures.doc

81.00 KB

bar-cocktail preparation.doc

107.50 KB

bar-farewell and departure sample.doc

78.00 KB

bar-farewell and departure.doc

78.00 KB

bar-follow up.doc

77.50 KB

bar-greeting, seating and welcoming guests.doc

77.00 KB

bar-menu presentation.doc

77.00 KB

bar-mise en place.doc

75.50 KB

bar-opening procedures.doc

75.00 KB

bar-set up.doc

80.50 KB

bar-taking the order.doc

78.00 KB

index- bar.doc

21.50 KB

concierge

airport repesentative-picking up and greeting guests.doc

46.00 KB

bellboy-delivering messages or faxes to the room.doc

43.50 KB

bellboy-guest paging.doc

42.50 KB

bellboy-left luggage procedure.doc

42.50 KB

bellboy-luggage handling delivery on arrival.doc

44.50 KB

concierge-follow up wake up call.doc

46.00 KB

concierge-preparing for the shift.doc

42.50 KB

doorman-arrival at the hotel.doc

44.00 KB

doorman-cleanliness of the hotel entrance.doc

42.50 KB

Index-concierge.doc

21.50 KB

valet-driving guests to the airport.doc

46.00 KB

valet-maintaining cars and buses.doc

51.50 KB

valet-valet parking procedure.doc

45.00 KB

F & B

guest relations

guest relations-airline ticket rebooking rerouting.doc

51.00 KB

guest relations-airline ticket reconfirmation.doc

51.50 KB

guest relations-checking rooms prior to arrival.doc

56.50 KB

guest relations-golf bookings.doc

49.50 KB

guest relations-grooming.doc

50.50 KB

guest relations-lost luggage complaints.doc

49.00 KB

guest relations-secretarial service in the business center.doc

51.50 KB

guest relations-taking messages.doc

51.00 KB

guest relations-tour bookings.doc

49.50 KB

guest relations-welcoming and escorting the guest on arrival.doc

53.00 KB

Index-guest relations.doc

22.50 KB

La miridian room service

Index-Room Service .doc

41.50 KB

room service - crockery.doc

10.96 MB

room service - cutlery.doc

243.00 KB

room service - entrees lamb.doc

33.00 KB

room service - entrees pan fried filet of prime beef.doc

32.50 KB

room service - entrees pan fried filet of red snapper.doc

33.00 KB

room service - entrees pan fried filet of salmon.doc

32.00 KB

room service - glassware.doc

6.78 MB

room service - holloware and flatware.doc

2.83 MB

room service - pasta and eggs green fettuccine.doc

32.00 KB

room service - pasta and eggs omelette.doc

32.00 KB

room service - pasta and eggs penne pasta.doc

32.00 KB

room service - pasta and eggs spaghetti bolognaise.doc

33.00 KB

room service - pasta and eggs spaghetti in tomato sauce.doc

33.00 KB

room service - pasta and eggs spanish omelette.doc

51.00 KB

room service - salads lettuce and fresh herbs.doc

32.00 KB

room service - salads shrimp salad.doc

32.50 KB

room service - salads smoked chicken breast salad.doc

32.50 KB

room service - sandwiches and burgers beef filet sandwich.doc

32.50 KB

room service - sandwiches and burgers beef pastrami sandwich.doc

32.50 KB

room service - sandwiches and burgers cheese burger.doc

33.00 KB

room service - sandwiches and burgers club sandwich.doc

32.50 KB

room service - soups clear mussel and chicken broth.doc

32.00 KB

room service - soups light creamy lobster bisque.doc

32.00 KB

room service - soups traditional french onion soup.doc

32.00 KB

room service - starters caesar salad.doc

33.00 KB

room service - starters chef's salad.doc

32.50 KB

room service - starters tomato salad.doc

32.50 KB

room service-achievement reviews.doc

76.00 KB

room service-attend daily f&b briefing.doc

73.50 KB

room service-beverage items.doc

221.00 KB

room service-distribute incentives and tips.doc

73.00 KB

room service-dry store items.doc

131.50 KB

room service-fold napkins.doc

74.50 KB

room service-grooming.doc

44.50 KB

room service-guest checks.doc

75.00 KB

room service-handle daily administration.doc

74.50 KB

room service-handle general store requisitions.doc

75.50 KB

room service-handle routine cleaning tasks.doc

78.00 KB

room service-inventory control.doc

76.50 KB

room service-mise en place.doc

84.00 KB

room service-monitor deluxe room amenities.doc

75.00 KB

room service-prepare budget and forecast.doc

74.00 KB

room service-prepare pricing proposal.doc

75.50 KB

room service-repair orders.doc

74.50 KB

room service-replace linen.doc

74.00 KB

room service-research market trends.doc

75.50 KB

room service-scheduling staff.doc

74.50 KB

room service-service of food and beverage.doc

109.50 KB

room service-stock first aid box.doc

74.00 KB

room service-take food & beverage order.doc

83.50 KB

room service-tobacco items.doc

75.00 KB

room service-tray and trolley collection.doc

75.50 KB

~$om service - cutlery.doc

0.16 KB

~$om service-beverage items.doc

0.16 KB

~$om service-service of food and beverage.doc

0.16 KB

~WRL1103.tmp

134.50 KB

~WRL1659.tmp

94.00 KB

~WRL3627.tmp

151.00 KB

restaurant

Beverage

restaurant - menu items - starters - sun ripe tomatoes.doc

1.91 MB

restaurant-beverage service-aperitifs.doc

90.50 KB

restaurant-beverage service-beer.doc

90.00 KB

restaurant-beverage service-champagne by the bottle.doc

104.00 KB

restaurant-beverage service-cocktails.doc

89.00 KB

restaurant-beverage service-flambee coffee.doc

89.00 KB

restaurant-beverage service-fresh and canned juice.doc

106.00 KB

restaurant-beverage service-iced tea and iced coffee.doc

106.00 KB

restaurant-beverage service-liqueurs.doc

89.50 KB

restaurant-beverage service-port and sherry.doc

90.00 KB

restaurant-beverage service-soft drinks.doc

89.50 KB

restaurant-beverage service-spirits.doc

90.50 KB

restaurant-beverage service.doc

94.00 KB

restaurant-buffet breakfast-fresh fruit and cheese counter.doc

1.95 MB

restaurant-buffet breakfast-yoghurt counter.doc

1.99 MB

restaurant-fizzy water.doc

89.50 KB

restaurant-red wine by the bottle.doc

98.00 KB

restaurant-service and clearance.doc

108.00 KB

restaurant-service of hot beverage-cappuccino.doc

1.88 MB

restaurant-service of hot beverage-decaffeinated.doc

1.90 MB

restaurant-service of hot beverage-espresso coffee.doc

1.87 MB

restaurant-service of hot beverage-hot chocolate.doc

1.88 MB

restaurant-service of hot beverage-regular coffee.doc

1.90 MB

restaurant-service of hot beverage-tea bags.doc

1.89 MB

restaurant-service of hot beverage-tea with lemon.doc

1.90 MB

restaurant-service of hot beverage-tea.doc

1.90 MB

restaurant-service of hot beverage-turkish coffee.doc

1.87 MB

restaurant-taking the beverage order.doc

62.00 KB

restaurant-white and rose wines by the bottle.doc

104.50 KB

restaurant-wine by the carafe.doc

89.50 KB

restaurant-wine by the glass.doc

89.50 KB

Buffet items

restaurant - buffet lunch and dinner - cold buffet counter.doc

89.00 KB

restaurant - buffet lunch and dinner - cold cuts and sushi c.doc

88.50 KB

restaurant - buffet lunch and dinner - dessert buffet counte.doc

89.00 KB

restaurant - buffet lunch and dinner - hot buffet counter.doc

88.50 KB

restaurant - buffet lunch and dinner - oyster counter.doc

88.00 KB

restaurant - menu items - desserts - banana split.doc

1.85 MB

restaurant - menu items - desserts - frozen cappuccino.doc

1.83 MB

restaurant - menu items - desserts - ice cream scoops.doc

1.87 MB

restaurant - menu items - desserts - rum and raisin ice crea.doc

1.83 MB

restaurant - menu items - desserts - sorbet scoops.doc

1.87 MB

restaurant - menu items - kids menu - cheese burger.doc

1.88 MB

restaurant - menu items - kids menu - cheese omelette.doc

1.88 MB

restaurant - menu items - kids menu - chicken nuggets.doc

1.87 MB

restaurant - menu items - kids menu - choice of ice cream.doc

1.87 MB

restaurant - menu items - kids menu - hot dog.doc

1.88 MB

restaurant - menu items - kids menu - spaghetti bolognaise.doc

1.88 MB

restaurant - menu items - main courses - fillet of hammour.doc

1.90 MB

restaurant - menu items - main courses - fillet of prime bee.doc

1.86 MB

restaurant - menu items - main courses - grilled king prawns.doc

1.88 MB

restaurant - menu items - main courses - lamb chops.doc

1.84 MB

restaurant - menu items - starters - caesar's salad.doc

1.89 MB

restaurant - menu items - starters - chef's salad.doc

1.91 MB

restaurant - menu items - starters - norwegin smoked salmon.doc

1.90 MB

restaurant-breakfast à la carte-boiled eggs.doc

1.89 MB

restaurant-breakfast à la carte-bread.doc

1.88 MB

restaurant-breakfast à la carte-cereal.doc

1.87 MB

restaurant-breakfast à la carte-french toast.doc

1.87 MB

restaurant-breakfast à la carte-fresh fruit or compote.doc

1.87 MB

restaurant-breakfast à la carte-fried eggs.doc

1.89 MB

restaurant-breakfast à la carte-mixed omelette.doc

1.89 MB

restaurant-breakfast à la carte-pancakes.doc

1.87 MB

restaurant-breakfast à la carte-plain and flavoured yoghurt.doc

1.85 MB

restaurant-breakfast à la carte-plain omelette.doc

1.89 MB

restaurant-breakfast à la carte-poached eggs.doc

1.89 MB

restaurant-breakfast à la carte-scrambled eggs.doc

1.89 MB

restaurant-breakfast à la carte-waffles.doc

1.87 MB

restaurant-buffet breakfast-bread counter set up.doc

1.99 MB

restaurant-buffet breakfast-bread counter.doc

4.12 MB

restaurant-buffet breakfast-cereal counter.doc

1.99 MB

restaurant-buffet breakfast-cold cuts counter.doc

2.02 MB

restaurant-buffet breakfast-juice counter.doc

1.95 MB

restaurant-menu items-main courses-free range chicken.doc

1.86 MB

restaurant-menu items-main courses-salad of poached prawns.doc

1.87 MB

restaurant-menu items-main courses-smoked chicken breast sal.doc

1.87 MB

restaurant-menu items-pasta & eggs-omelettes.doc

1.93 MB

restaurant-menu items-pasta & eggs-penne pasta cream and tom.doc

1.90 MB

restaurant-menu items-pasta & eggs-penne pasta seafood.doc

1.90 MB

restaurant-menu items-pasta & eggs-spaghetti bolognaise.doc

1.90 MB

restaurant-menu items-pasta & eggs-spaghetti with tomato & b.doc

1.90 MB

restaurant-menu items-pasta & eggs-spanish frittata.doc

1.93 MB

restaurant-menu items-sandwiches & burgers-club sandwich.doc

1.90 MB

restaurant-menu items-sandwiches & burgers-croque monsieur.doc

1.89 MB

restaurant-menu items-sandwiches & burgers-grilled beef sand.doc

1.89 MB

restaurant-menu items-sandwiches & burgers-steak sandwich.doc

1.89 MB

index- restaurant.doc

37.50 KB

STANDRAD

restaurant-back area duties.doc

60.00 KB

restaurant-billing and payment.doc

92.00 KB

restaurant-bread and butter service.doc

90.50 KB

restaurant-briefings.doc

50.00 KB

restaurant-buffet breakfast-hot buffet.doc

3.99 MB

restaurant-farewell.doc

90.50 KB

restaurant-general duties.doc

58.00 KB

restaurant-greeting and seating.doc

97.50 KB

restaurant-K.O.T.doc

51.50 KB

restaurant-menu presentation.doc

91.50 KB

restaurant-operating eqipment-buffet equipment.doc

153.50 KB

restaurant-operating eqipment-kids equipment.doc

66.00 KB

restaurant-operating equipment-crockery.doc

22.81 MB

restaurant-operating equipment-cutlery.doc

18.72 MB

restaurant-operating equipment-glassware.doc

54.00 MB

restaurant-operating equipment-holloware and flatware.doc

2.72 MB

restaurant-reservation.doc

46.50 KB

restaurant-service station set up-breakfast.doc

61.50 KB

restaurant-service station set up-lunch, brunch and dinner.doc

62.00 KB

restaurant-suggesting the buffet.doc

91.50 KB

restaurant-table set up-breakfast.doc

1.84 MB

restaurant-table set up-dinner smoking and non smoking.doc

7.38 MB

restaurant-table set up-dinner.doc

1.84 MB

restaurant-table set up-lunch.doc

1.84 MB

restaurant-taking the food order.doc

90.50 KB

restaurants-grooming.doc

35.50 KB

~$staurant - menu items - desserts - frozen cappuccino.doc

0.16 KB

~$staurant - menu items - desserts - rum and raisin ice crea.doc

0.16 KB

~$staurant - menu items - main courses - grilled king prawns.doc

0.16 KB

~$staurant-breakfast à la carte-scrambled eggs.doc

0.16 KB

~$staurant-menu items-pasta & eggs-spanish frittata.doc

0.16 KB

~$staurant-operating equipment-glassware.doc

0.16 KB

~WRL0128.tmp

1.88 MB

~WRL0171.tmp

1.89 MB

~WRL0364.tmp

1.91 MB

~WRL0436.tmp

1.88 MB

~WRL0573.tmp

1.90 MB

~WRL0854.tmp

1.90 MB

~WRL1012.tmp

1.84 MB

~WRL1093.tmp

1.82 MB

~WRL1397.tmp

1.92 MB

~WRL1473.tmp

1.90 MB

~WRL1508.tmp

1.91 MB

~WRL1513.tmp

1.82 MB

~WRL1683.tmp

1.91 MB

~WRL1686.tmp

4.01 MB

~WRL2211.tmp

1.92 MB

~WRL2343.tmp

1.84 MB

~WRL2692.tmp

1.86 MB

~WRL3044.tmp

1.91 MB

~WRL3052.tmp

1.90 MB

~WRL3318.tmp

1.89 MB

~WRL3394.tmp

1.85 MB

~WRL3403.tmp

2.00 MB

~WRL3576.tmp

1.89 MB

~WRL3653.tmp

1.88 MB

~WRL3734.tmp

1.87 MB

~WRL3756.tmp

54.01 MB

housekeeping

HK1

housekeeping-carpet cleaning extractor.doc

151.00 KB

housekeeping-cleaning and final check.doc

153.50 KB

housekeeping-cleaning guest corridors and elevators.doc

6.12 MB

housekeeping-cleaning lobby and public areas.doc

154.00 KB

housekeeping-cleaning restaurants and conference rooms.doc

151.50 KB

housekeeping-cleaning service areas.doc

151.00 KB

housekeeping-cleaning the bathroom.doc

178.00 KB

housekeeping-entering the room.doc

152.50 KB

housekeeping-evening cleaning service areas.doc

149.50 KB

housekeeping-evening setting up of floor pantries & trolley.doc

150.50 KB

housekeeping-floor mopping.doc

2.66 MB

housekeeping-handling special requests.doc

152.00 KB

housekeeping-handover of keys and reports.doc

150.00 KB

housekeeping-linen room storage.doc

1.30 MB

housekeeping-lost and found procedures.doc

153.00 KB

housekeeping-personal grooming & hygiene.doc

242.50 KB

housekeeping-preparing the occupancy report.doc

152.50 KB

housekeeping-proper handling of chemicals.doc

152.00 KB

housekeeping-safety procedures.doc

151.50 KB

housekeeping-setting up room attendant trolley.doc

2.29 MB

housekeeping-spot check linen.doc

149.00 KB

housekeeping-supervisor checking guestrooms.doc

159.00 KB

housekeeping-supervisor handling evening shift.doc

151.50 KB

HK2

housekeeping-answering calls.doc

160.50 KB

housekeeping-care and maintenance of equipment.doc

153.00 KB

housekeeping-cleaning public restrooms.doc

2.77 MB

housekeeping-cleaning supply caddies.doc

152.00 KB

housekeeping-evening handing over keys and reports.doc

150.00 KB

housekeeping-fire emergency procedures.doc

164.00 KB

housekeeping-linen inventory.doc

152.50 KB

housekeeping-making the bed.doc

6.74 MB

housekeeping-preparation for the day.doc

151.50 KB

housekeeping-preparation for the evening shift.doc

153.00 KB

housekeeping-replenishing room and bathroom amenities.doc

3.93 MB

housekeeping-setting up floor pantires.doc

2.54 MB

housekeeping-shampooing carpets.doc

1.48 MB

housekeeping-shoe shine service.doc

1.57 MB

housekeeping-spotting.doc

149.50 KB

housekeeping-spray buffing floors.doc

150.50 KB

housekeeping-supervisor checking public areas.doc

153.00 KB

housekeeping-supervisor general responsibilities.doc

155.00 KB

housekeeping-turndown service.doc

4.87 MB

Index-housekeeping.doc

25.50 KB

~WRD0088.tmp

2.15 MB

~WRL0522.tmp

2.54 MB

~WRL1670.tmp

1.30 MB

~WRL3195.tmp

2.29 MB

laundry

Index-laundry.doc

21.50 KB

laundry-accepting guest laundry.doc

77.50 KB

laundry-checking of articles.doc

79.50 KB

laundry-collection and delivery.doc

82.00 KB

laundry-dry cleaning.doc

78.00 KB

laundry-feeding into the flatwork ironer.doc

78.50 KB

laundry-final checking and delivery.doc

78.00 KB

laundry-folding bulk articles.doc

95.50 KB

laundry-handling completed guest laundry.doc

79.00 KB

laundry-manual folding.doc

93.50 KB

laundry-marking and tagging of articles.doc

84.50 KB

laundry-pressing.doc

105.00 KB

laundry-receiving a guest order.doc

85.00 KB

laundry-sorting of articles.doc

78.50 KB

laundry-sorting out soiled articles in bulk.doc

77.50 KB

laundry-spotting of stains.doc

78.00 KB

laundry-tailoring.doc

78.00 KB

laundry-washing.doc

78.00 KB

presentation.ppt

357.50 KB

reception

Index-reception-1.doc

25.50 KB

reception-billing instructions during check in.doc

226.50 KB

reception-cash policy .doc

224.50 KB

reception-check in at the desk.doc

238.00 KB

reception-check in Fidelio.doc

402.00 KB

reception-check in room type not available.doc

236.50 KB

reception-check out at the reception.doc

250.00 KB

reception-check out cash payments .doc

412.00 KB

reception-check out city ledger.doc

517.50 KB

reception-check out credit card.doc

487.00 KB

reception-check out refund.doc

433.00 KB

reception-checking for guest messages in fidelio.doc

229.00 KB

reception-closure of shift.doc

225.00 KB

reception-conducting briefings.doc

225.00 KB

reception-corrections and adjustments in fidelio.doc

552.00 KB

reception-cutting a key card.doc

225.00 KB

reception-due out late check out .doc

303.00 KB

reception-entering a message in fidelio.doc

442.50 KB

reception-express check out .doc

225.50 KB

reception-finding a clean room in fidelio.doc

356.00 KB

reception-foreign currency exchange.doc

227.50 KB

reception-frequent flyer guests.doc

224.50 KB

reception-group check in.doc

242.50 KB

reception-handling multiple accounts.doc

225.00 KB

reception-inserting a trace for a guest not arrived.doc

362.00 KB

reception-meridien moments.doc

287.00 KB

reception-method of payment at check in.doc

225.00 KB

reception-paid out.doc

322.00 KB

reception-paid out1.doc

322.00 KB

reception-paid outs.doc

324.50 KB

reception-personal grooming & hygiene.doc

241.00 KB

reception-posting charges during the guest stay.doc

414.00 KB

reception-preparing a staff roster.doc

226.00 KB

reception-preparing for and taking over a shift.doc

242.00 KB

reception-preparing for group arrivals.doc

243.00 KB

reception-preparing for individual arrivals.doc

236.00 KB

reception-preparing welcome packs and keys.doc

224.50 KB

reception-rate change.doc

233.50 KB

reception-registering guests.doc

225.50 KB

reception-registration procedure.doc

231.00 KB

reception-room change.doc

282.00 KB

reception-routing instructions in Fidelio.doc

233.00 KB

reception-social skills.doc

241.50 KB

reception-transferring charges from room to room.doc

555.00 KB

reception-using the trace report.doc

347.00 KB

reception-wake up call.doc

227.00 KB

reception-welcoming a guest.doc

226.50 KB

~$ception-check out city ledger.doc

0.16 KB

~$ception-check out credit card.doc

0.16 KB

~$ception-inserting a trace for a guest not arrived.doc

0.16 KB

~$ception-registration procedures.doc

0.16 KB

~$ception-room change.doc

0.16 KB

~$ception-transferring charges from room to room.doc

0.16 KB

~WRL1065.tmp

333.00 KB

~WRL1383.tmp

486.00 KB

~WRL1787.tmp

361.50 KB

~WRL3721.tmp

518.00 KB

recreation & spa

index- recreation & spa.doc

26.50 KB

recreation & spa-beach area beach volley soccer pitch.doc

120.00 KB

recreation & spa-beach area closing procedures.doc

120.00 KB

recreation & spa-beach area equipment.doc

119.00 KB

recreation & spa-beach area opening procedures.doc

126.00 KB

recreation & spa-beach area welcoming and serving guests.doc

121.00 KB

recreation & spa-beach closing procedures.doc

121.50 KB

recreation & spa-beach equipment.doc

120.50 KB

recreation & spa-beach information.doc

119.50 KB

recreation & spa-beach opening procedures.doc

127.00 KB

recreation & spa-beach swimming area supervision.doc

119.00 KB

recreation & spa-club membership information.doc

120.00 KB

recreation & spa-club membership joining procedures.doc

120.00 KB

recreation & spa-club membership renewal correspondence.doc

119.50 KB

recreation & spa-club membership show around procedures.doc

120.50 KB

recreation & spa-grooming.doc

149.00 KB

recreation & spa-gym closing procedures.doc

126.00 KB

recreation & spa-gym designing a fitness programme.doc

119.50 KB

recreation & spa-gym fitness testing.doc

119.50 KB

recreation & spa-gym opening procedures.doc

126.00 KB

recreation & spa-gym welcome and registration.doc

121.50 KB

recreation & spa-handling telephone enquiries.doc

122.00 KB

recreation & spa-penguin club arrival and registration.doc

120.00 KB

recreation & spa-penguin club closing procedures.doc

119.50 KB

recreation & spa-penguin club departure.doc

119.00 KB

recreation & spa-penguin club facilities and equipment.doc

121.50 KB

recreation & spa-penguin club handling children activities.doc

127.00 KB

recreation & spa-penguin club opening procedures.doc

119.50 KB

recreation & spa-penguin club programming and publicity.doc

163.00 KB

recreation & spa-pool closing procedures.doc

125.50 KB

recreation & spa-pool equipment.doc

121.00 KB

recreation & spa-pool handling telephine enquiries.doc

120.00 KB

recreation & spa-pool information.doc

119.00 KB

recreation & spa-pool opening procedures.doc

120.00 KB

recreation & spa-pool supervision.doc

118.50 KB

recreation & spa-spa closing procedures.doc

119.00 KB

recreation & spa-spa control inventory.doc

121.00 KB

recreation & spa-spa handling booking enquries.doc

121.00 KB

recreation & spa-spa handling payment.doc

119.50 KB

recreation & spa-spa opening procedures.doc

126.00 KB

recreation & spa-spa treatment procedures.doc

121.00 KB

recreation & spa-staffing.doc

120.50 KB

recreation & spa-towel counter closing procedures.doc

119.00 KB

recreation & spa-towel counter inventory control.doc

121.50 KB

recreation & spa-towel counter issuing towels.doc

119.00 KB

recreation & spa-towel counter opening procedures.doc

120.00 KB

recreation & spa-towel counter replenishing towels.doc

118.50 KB

recreation & spa-water sports closing procedures.doc

120.50 KB

recreation & spa-water sports handling emergencies.doc

121.50 KB

recreation & spa-water sports handling guest enquiries.doc

120.50 KB

recreation & spa-water sports opening procedures.doc

122.00 KB

recreation & spa-water sports organising activities.doc

122.50 KB

recreation & spa-water sports organising lessons.doc

121.50 KB

recreation & spa-water sports weather forecasting.doc

120.50 KB

telephones

Index-telephones.doc

21.50 KB

telephones-activities before starting a shift.doc

108.50 KB

telephones-attending calls.doc

114.50 KB

telephones-calls on hold.doc

110.50 KB

telephones-emergency procedures.doc

110.50 KB

telephones-fidelio functions for telephones.doc

112.00 KB

telephones-guest whereabouts.doc

111.50 KB

telephones-handling outgoing calls.doc

111.50 KB

telephones-mobile phone rental.doc

110.00 KB

telephones-no calls DND procedure.doc

109.00 KB

telephones-sending and receiving facimile.doc

132.50 KB

telephones-taking written messages.doc

112.50 KB

telephones-transferring calls.doc

111.50 KB

telephones-voicemail.doc

112.00 KB

telephones-wake up calls for airlines and groups.doc

108.00 KB

telephones-wake up calls.doc

116.00 KB

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