* The good: Norton Internet Security 2008 offers solid protection for your desktop.
* The bad: The Norton Internet Security 2008 interface is ghastly, the suite itself can slow your computer to a crawl, its feature set doesn't integrate well, and Symantec is once again offering fee-based services under the guise of technical support.
* The bottom line: While Symantec's protection is solid, the overall user experience within Norton Internet Security 2008 could be much, much better. Not all the features work together, and the program could use fewer system resources. We can also do without the addition of paid services within the technical support section.
We were definitely not wowed this year by Symantec's Internet security offering; in fact, it feels a like a step backward to products the company offered years ago. Norton Internet Security 2008 offers top-notch security tools for today's threats, but its tools do not always integrate well, nor are they adequately explained. In at least one scenario, we were able to turn off one security feature only to have another security feature prompt us to provide personal information to a fraudulent Web site--while Symantec declined to call it a flaw, we differ. Also, with Norton Internet Security 2008, we experienced more than one system slowdown associated with the Symantec LiveUpdate process, further dampening our enthusiasm for the product. And we were very disappointed to see paid services once again promoted within the technical support section. Norton Internet Security 2008 falls well short of our high expectations for a market leader and only manages a "good" recommendation from ZDBOMB.